I handle purchasing and maintenance for a 150-person company with two office locations. That means I'm the one who unboxes the LG TVs, registers the ThinQ dryer, and gets the call when the basement dehumidifier stops filling its bucket. Roughly $200,000 a year in purchase orders across about 60 orders—appliances are a slice of it, but they're the slice that generates the most questions.
After managing LG products in a business setting since 2020, I've learned there's no universal playbook. What you should do depends entirely on where you are right now. In my experience, three situations cover most of what you'll run into:
- The boxes just arrived. New LG equipment needs setup and configuration.
- The equipment is installed, but something isn't right. You're troubleshooting a problem.
- You're about to buy. A purchase decision needs to be made, and mistakes are expensive.
Each needs a different approach. Let me walk through them.
Scenario 1: The Boxes Just Landed
If you've got an LG TV or a washer-dryer sitting in a box, pull the model number from the delivery invoice and go straight to lg.com/us/support. Don't dig through the packaging looking for a paper manual—I wasted an afternoon doing exactly that during our 2022 office renovation. The PDF manuals on LG's site are searchable, more current, and they cover features the paper version predates.
Take the "how to turn wifi on LG TV" question. I've set up four LG TVs for conference rooms and lobbies. On every webOS model I've touched, the wifi settings live under the gear icon—go to Settings, then the Network section (on newer models, it's under All Settings → Network). The exact menu name shifts depending on the webOS version, but it's always there. The option is usually labeled Wi-Fi Connection.
The two things that trip people up: distance from the router, and Wi-Fi band compatibility. Older LG TVs support 2.4 GHz networks only. Newer 2023+ models also handle 5 GHz. If your access point broadcasts both bands under different SSIDs, try the other one.
One surprise: the LG ThinQ app can take care of the TV's wifi for you. During initial setup, if the screen shows a QR code, scan it with ThinQ, and the TV picks up the network credentials directly. That saved me from typing a 22-character password with symbols using an on-screen remote. I've never understood why more people don't use it.
For the LG ThinQ dryer manual, same rule. Find the model number (dryers with "DLE" are electric, "DLG" are gas), search it on LG's support portal, and download the PDF. Do this before the installation crew arrives—they'll want the model and serial number for warranty registration.
We didn't have a formal process for registering appliance warranties when deliveries landed. The third time we had to pull a serial number out of a packed box for a warranty claim, I finally created a spreadsheet with every appliance, model number, serial number, purchase date, and installation date. Should have done that after the first unit.
Scenario 2: Something Isn't Working Right
This is where humility comes in.
Our gym washer was shaking like it was going to take off. I assumed a broken suspension rod. I didn't verify. We paid a $110 service fee for a technician to come out, tighten two leveling legs, and leave. It took him about four minutes.
If you're wondering how to balance a top load washer, the answer is usually boring: check the leveling feet, then check the load.
The leveling feet are on the bottom corners of the washer. If the unit rocks when you press on any corner, the feet aren't snug against the floor. You can adjust them by hand or with a wrench—there's a locking nut on each foot. Once the machine stops rocking, the spin cycle usually settles right down.
The load itself is the other half. A top loader can handle a full hamper of clothes, but if it senses an off-balance drum—one heavy wet towel wrapped around a pair of jeans—it'll throw itself around. You'll see a UE error code on the display. Open the lid, redistribute, and run it again. I was convinced our washer had a hardware failure. It was a towel problem.
We also run three LG dehumidifiers in the basement storage area. The most common complaint is "it's running, but the bucket stays empty." Everyone jumps to "the compressor is broken." Actually, that's often the unit working as designed. A water dehumidifier only pulls moisture when the room's humidity is above your set point. If the storage area is sitting at 45% RH and the unit is set to 50%, it will cycle on and off without collecting any noticeable water. That's the intended behavior.
If a dehumidifier suddenly seems to be producing less water, work the checklist before calling anyone: clean the filter (we do ours monthly), check the drain hose for kinks if you use continuous-drain mode, and check the float switch inside the bucket area. The float switch gets stuck sometimes—I've had to tap ours free twice in five years.
Honestly, there's one thing I've never fully understood: one of the dehumidifiers developed a persistent musty smell last winter. I cleaned the bucket, wiped the coils, changed the air filter—it kept coming back. My best guess is the ionizer function did something with mold spores we couldn't see. I can't verify that. The smell eventually faded when the season changed. If someone has insight, I'd genuinely love to hear it.
Scenario 3: You're About to Buy
This is the one where I made my most expensive mistake.
For our new break room in 2024, I put an NSF-certified mini fridge on the spec list. We paid a premium—around $1,100 as of the LG B2B quote we received in February 2024. A similar-capacity residential LG fridge was about $450. Finance asked why. I didn't have a good answer.
Here's what I should have known: NSF/ANSI Standard 7 is the commercial refrigeration certification. It means the unit is built for continuous food-service use, with food-safe materials and surfaces that can be sanitized. If you run a cafeteria, a catering kitchen, or anything that serves food to the public, NSF certification is the standard you need—no debate.
But a break room fridge where employees store their own lunches? Most U.S. health codes do not require NSF certification for that. A residential fridge meets the need. The NSF unit has real advantages: a stronger compressor, heavier doors, and a different warranty profile when registered as commercial equipment. But those advantages only pay off in environments with constant door openings and aggressive cleaning.
So my advice: don't let a salesperson equate "NSF-certified" with "the responsible choice." The responsible choice depends on the use case. That's a decision you make on the purchase order, not in the showroom.
How to Tell Which Scenario You're In
It's actually pretty easy to self-diagnose.
- Delivery is scheduled, or boxes are sitting unopened. You're in Scenario 1. Block out an afternoon, find the model numbers on the invoice, download the manuals from LG's support site, and test your wifi coverage in the room where the TV will go.
- Employees are complaining. You're in Scenario 2. Work the checklist before calling for service—leveling feet, load distribution, filter, float switch. The simplest fixes are free, and they're the most common causes.
- You're outfitting a new space or replacing old equipment. You're in Scenario 3. Write down the actual use case for each appliance. General staff use usually points to residential models. Continuous food service points to NSF-certified. And get quotes from multiple LG dealers.
My experience is based on roughly 30 LG appliance purchases across two offices since 2020—washers, dryers, refrigerators, dehumidifiers, TVs, and a few air conditioners. If you're outfitting a hotel, restaurant, or hospital, the rules are different. Your compliance requirements are stricter, your warranty expectations are different, and NSF is likely mandatory. I can't speak to that world. My advice is for office environments.
Bottom line: LG makes solid equipment. The problems I've dealt with were, most of the time, not defects. They were setup mistakes, adjustment issues, or expectations I brought into the room. When I say most, I do not mean a slight majority—I mean eight out of ten of these issues were avoidable. The quality of your workspace—and how it reads to the people who use it and visit it—comes down to how carefully you manage those details. That's the standard I hold myself to on every purchase order I sign.
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